Shipping policy

Order production

Many What We Like physical products are created on demand. Production time is additional to delivery time and varies depending on the product and production partner. Estimated timeframes may be displayed on the product page or during checkout.

Delivery estimates

Delivery estimates are provided as a guide and are not guaranteed delivery dates. Production requirements, destination, carrier demand, public holidays, weather events and other circumstances outside our reasonable control can affect delivery.

Shipping costs

Available delivery methods and charges are calculated and displayed during checkout before payment is completed.

Separate deliveries

Products may be made by different production partners. Items purchased in the same order may therefore arrive in separate packages and at different times.

Tracking

Where tracking is available, it will be sent to the email address supplied with the order. Tracking information may take a short period to update after dispatch.

Delivery addresses

Customers are responsible for checking their delivery address before completing an order. If you notice an error, contact us immediately. We will try to assist but cannot guarantee that an address can be changed after production or fulfilment begins.

Additional charges resulting from an incorrect or incomplete address supplied by the customer may be payable by the customer where permitted by law.

Delayed or missing deliveries

If an order has not arrived within the estimated timeframe, contact us through our Contact page and include your order number. We will review the available tracking information and contact the relevant fulfilment or delivery provider where appropriate.

Damaged deliveries

If an item arrives damaged, retain the product and packaging and contact us with your order number and clear photographs. This will help us assess the issue and arrange an appropriate remedy.

Digital products

Digital products are delivered electronically and do not incur physical shipping charges. The product listing and order information will explain how the digital product is accessed.

International orders

If international delivery is offered, customers are responsible for any customs duties, import taxes or local charges imposed by the destination country unless checkout expressly states otherwise. International delivery availability can vary by product.